Hey there! We’re Runnify, and we’re not just another faceless online store. Honestly, we started this because we were tired of impersonal shopping experiences. Remember when you could walk into a store and the owner knew your name? That’s the vibe we’re going for—even if it’s just through a screen.
Fun fact: Our founder, Alex, still replies to every single email personally. No bots, no canned responses. Just real conversations. Last month, a customer wrote in about a sizing issue, and Alex ended up chatting with them for 20 minutes about running techniques. That’s the kind of care you can expect here.
Got questions? Ideas? Or maybe just want to share your latest running milestone? We’re all ears. Here’s how to reach us:
Prefer typing? Our live chat pops up in the corner—look for the little sneaker icon. Or, if you’re old-school like some of us, fill out the contact form below. Either way, we’ll get back to you faster than a sprinter off the blocks.
Here’s the thing: We don’t just sell running gear. We’re building a community. That product description you read? It was rewritten because a customer said it wasn’t clear enough. The new color options? Suggested by three different runners like you.
So if something’s not working, or you’ve got that “wouldn’t-it-be-cool-if” idea, tell us. Seriously, we thrive on this stuff. Last quarter, we implemented 14 customer suggestions—from packaging tweaks to new hydration belt features. Your feedback doesn’t fall on deaf ears; it shapes what we do next.
P.S. If you’re wondering about response times—weekends might take a bit longer. We believe in work-life balance (and long Sunday runs). But come Monday morning, we’re on it!
